Customer Service

Meter Tampering

 

Lower Valley Water District – Rules and Regulations

 

Customer Service Topics of Interest

Leaks – Checking and identifying them

•    To check for leaks, turn off all faucets and equipment which use water. Watch the "triangle" located on your meter very closely. If any movement is noted and you are sure everything has been turned off, it could indicate a problem somewhere in your system. It is important that all sources of water loss are quickly located and repaired. Failure to do so will result in increased consumption and with it, a higher utility bill.

Request for Turn on or Move out
•    New utility services require a completed application, with valid identification, property taxes for property owners or rental contract for tenants, and a deposit paid for connection of the utility service. This deposit is refundable after the account is closed and there is no outstanding balance. The name on the application needs to match the valid identification required. You must use your name, not a spouse, relative, or friends name on this application.  All documents must be completed and signed along with a paid deposit prior to activating your utility service.  You may call the Lower Valley Water District Customer Service Department at (915)791-4480 for assistance in completing the application and for payment.
•    Closing your account is as simple as contacting our Customer Service Department.  When moving or you simply don't need the utility any longer.

ACH – Automated withdrawal
•    Bank Drafting is an easy way to pay your water bill. There is no cost to you and your payment will be automatically drafted from your bank account on a monthly basis. You will still receive your monthly bill so you can monitor your usage. To apply, call the Water Customer Services Office at (915) 791-4480, or click here to download the application and return it with a voided check to our main office, or mail it to       
 Lower Valley Water District
 PO Box 1050
San Elizario, TX. 79849.


Customer Service FAQ
How is the residential sewer (wastewater) bill calculated?
•    Your monthly sewer charge is based on an average of your water use billed during the previous winter months (November, January, and February) for residential accounts or your current month's use for commercial accounts.
Why is my bill so high?
•    Your water bill is based on how much water passes through your meter.  The minimum usage is four CCF’s, if there is an overage within a single month, additional fees will be accrued. 
Why is my sewer (wastewater) charge higher than my water charge?
•    It is required by the state and Environmental Protection Agency to clean wastewater before returning it to the environment.  The dirtier water is, the more expensive it is to clean it. 
How is the residential sewer (wastewater) bill calculated?
•    Your monthly sewer charge is based on an average of your water use billed during the previous winter months (November, January, and February) for residential accounts or your current month’s use for commercial accounts.
I can’t afford to pay my bill right now.  Can I get an extension?
•    If you are experiencing financial difficulties which temporarily prevent you from paying on time, please let us know.  In many cases we can work out a payment plan to allow you to continue receiving service.  Call our Customer Service Department at (915) 791-4480 Monday – Friday 8:00 am to 5:00pm.
Why do I have low water pressure?
•    Do you have a pressure-reducing valve (plumbing fixtures) on your property?  These are usually located on the property owner’s side of the water meter (about two feet from the meter).  If you do, it may need to be adjusted or serviced.


Methods of Payment
Online Payment Service — Pay via website.  You will have the option to enter a one-time payment using your credit or debit card (Visa or MasterCard) or to enroll and view your utility account and credit card information for easy access.

Credit or Debit Card Payments — Pay with your debit or credit card by calling our Customer Service Department at (915)791-4480.

In Person — For your convenience customers can now utilized the drive-thru window or walk-in to the Lower Valley Water District's main office located at 1557 FM Road 1110. on regular business days, Monday through Friday from 8:00 a.m. to 5:00 p.m.

Lower Valley Water District's Convenient Drop Box — Customers may drop off their payments at the drop box located at the Lower Valley Water District Main Office. Payments are picked up daily on regular business days at approximately 10:00 a.m. Payments made after 10:00 a.m. at the drop box will be posted on the following business day:

Lower Valley Water District                        
Main Office                                               
1557 FM Road 1110                           
Clint, Texas 79836
 
 
Authorized Payment Agencies — To provide our customers with more payment options. the Authorized Payment Agencies allow you to pay your utility bill with cash, money order or check. Note: Customers using any of the authorized payment agencies will be assessed a $1.00 service transaction fee.

Socorro/Licon Dairy                                           Ysleta/Cal TV
l 1951 Glorietta Rd.                                            700 North Zaragoza Rd.
San Elizario, Texas 79849                                El Paso, Texas 79907
Monday — Friday                                               Monday — Friday
10:00 a.m. — 5:30 p.m.                                     9:00 a.m. — 6:00 p.m.
Closed from 1:00 p.m. — 2:00 p.m.

Zaraplex/Cal TV                                                  Vista Hills/Bealls
1700 North Zaragoza                                         1840 North Lee Trevino Dr.
El Paso, Texas 79936                                        El Paso, Texas 79936
Monday — Friday                                                Monday — Friday
1.0:00 A.M. — 5:30 P.M.                                    10:00 — 6:00 P.M.
Closed from 1:00 p.m. — 2:00 p.m.

Tigua/Hold Furniture                                           Fox Plaza/Anna's Linens
7601 North Loop                                                 5511 Montana Ave.
El Paso, Texas 79915                                        El Paso, Texas 79915
Monday — Friday                                                Monday — Friday
9:00 a.m. — 6:00 p.m.                                        10:00 a.m. — 6:00 p.m.
Saturday: 9:00 a.m. — 1:00 p.m.

Chelmont/Albertson 's                                       Downtown/JC Penny
5200 Montana Ave.                                           324 East San Antonio Ave.
El Paso, Texas 79903                                      El Paso, Texas 79901
Monday — Friday                                              Monday — Friday
9:00 a.m. — 6:00 p.m.                                      10:00 a.m. — 5:30 p.m.

Crossroads/Big Lots                                          Northeast/Bealls
7945 North 'Mesa St.                                          9151 Dyer St.
El Paso, Texas 79912                                       El Paso, Texas 79924
Monday — Friday                                               Monday — Friday
9:00 .m. — 6:00 p.m.                                         10:00 a.m. — 6:00 p.m.

Note: Payments made at a non-authorized payment agency are made at the customer's own risk. Lower Valley Water District is not responsible for non-authorized payment agencies not submitting customer payments to the Lower Valley Water District.

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